Shannon Housh, Ed.D

Over the past twenty years, assisted healthcare systems in achieving continuous process improvement and operational excellence. I am a strategic thinker capable of mapping out short—and long-term goals for sustainable results across a wide variety of healthcare environments.
Proven leader with strong team-building skills and a player/coach approach combined with the ability to inspire others to yield measurable financial results internally and externally consistently.
Inherent ability to continually leverage LEAN thinking and new/existing technologies to improve workflow processes to impact operational effectiveness positively, patient/staff satisfaction, safety, and efficiency across the care delivery continuum.

Educational Background:

LCC – Leap Frog Certified Coach 2024 – Leapfrog’s Certified Coach Training is geared toward healthcare consultants, solution providers, and innovation partners who offer services, products, and technology designed to improve patient safety and healthcare quality in the thousands of nationwide hospitals participating in Leapfrog’s annual voluntary Hospital Survey.

2019-2022 – Bay Path University – Doctor of Education – Higher Education and Organizational Leadership

2009-2010 – Worcester State University – Master of Healthcare Administration

2007-2009 – Nichols College – Master of Business Administration

2004-2007 – Nichols College – Bachelor of Science in Business Administration

1998-1999 – Salter School – Medical Assistant Program

Courses taught:

HAP 600 – MGT and Supervision Healthcare

MBA 721 (I developed and created this course) Healthcare Project Management

HAP 505 Delivering Healthcare

MBA 795-01 Management Practicum

MBA 751-01 Professional Practicum

MBA 751-02 Professional Practicum

MBA 753-01 Professional Practicum I

MBA 753-02 Professional Practicum II

HAP 525 Healthcare Ethics

MOL 617 (Created content for this course) Developing the Organization

HAP 675 Trends in Healthcare

MBA 750 Professional Practice and Mentoring

Areas of Expertise:

Real-Time Locating Systems, Lean Methodology, and transformational change management in healthcare. Identifying gaps/inefficiencies in the business process and the ability to prescribe sustainable solutions to achieve operational excellence. Experienced educator focusing on organizational development, leadership, higher education, and organizational studies.

Research areas:

Published dissertation: The Influence of Student Support Services on The Graduate Student Experience

Areas of interest: Student Experience, Improve Retention, Student Support Services, Faculty Support Services, Mental Health Programs for Students/Faculty/Staff

Organizations/Associations:

Leapfrog Group

Spencer Conservation Commission